If your reservation is confirmed and you carry a ticket, you are eligible to travel in the flight on the specified day at a specified time. If one doesn't show up or fails to cancel a reservation then the airline has the right to mark your reservation as no show, and the airline can cancel any continuing or return reservations.
The refund rules vary from airline to airline but there are a few general rules common to all, namely:
If you need to cancel a ticket purchased as a nonrefundable fare, you may be able to apply the fare you paid toward a future flight. Change or cancellation fees will apply.
If you need to cancel a refundable ticket purchased by credit card, your refund will be issued as a credit on the same card you used to make the purchase.
If you purchased your ticket with a personal cheque, you will usually receive your refund through the mail.
Tickets paid for with cash can generally be refunded immediately by the airlines or travel agency
Being on time is very important
If you have not checked in for your flight on time, then the airline has the authority to cancel your reservation. Also, your seat can be given to another passenger, regardless of whether you have an advance boarding pass or an advance seat assignment.
The same rule holds true for your baggage.
It is always advisable to arrive 2 hours before your departure time. If you are flying internationally or during the holidays, you may need to arrive even earlier. Also be aware that there could be traffic on the roads to and from the airport, and so, it is prudent to plan ahead.
Domestic Terminal - Check-in- Services for Mothers with Infants- GHIAL provides Baby strollers up to the Boarding Gates to passengers requesting at departures in the terminal 24X7. Service provided is free of charge. The passenger has to approach the information desk counter at the check-in area, Departures, give their details and request for a baby stroller till the pax reaches boarding gate with the baby stroller.
Adults are asked to provide photo identification at the time of check-in and boarding. There is no need for minors (under 18) to provide identification for domestic travel. You also may be subject to a physical or electronic search at the airport. If you don't want to be searched, you will be denied boarding and may lose the money you paid for your ticket.
There is no compensation for delayed or cancelled flights. However, you need to contact your airline for specific details.
Cancelled flights: The airlines, in most cases, will book you on the next available flight.
Delay: If your plane is delayed, the airline may pay compensation.
Some airlines do not provide amenities if the delay is caused by bad weather or other conditions beyond their control.
Bags delayed: If your bags are delayed then the airline may agree to pay "reasonable" expenses until the luggage is found.
Bags lost: If your lost bags are not found, then you can file a claim for compensation. You should contact the respective airline for more specific information.
If there are adverse conditions on the ground (such as bad weather) the airline may refund your ticket even if it's a nonrefundable ticket, but won't be responsible for any inconvenience it may have caused you.
The airlines have the right to refuse you to board the aircraft in the following cases:
Airlines must also provide the following services free of charge (in addition to some others). However, relevant medical records will be essential.
We at RGIA give utmost importance to the safety and security of the passengers and their baggage. We have a robust security system duly aided by electronic surveillance system to ensure that RGIA is truly a theft and pilferage free airport. While being so, we still feel the need to familiarize the passengers about important Dos and Don’ts to enable them to secure their baggage and valuables like cash and jewelry not only at this airport but also at destination/transit airports. More so, passengers who take long haul international flights with transit through more than one airport need to take the following precautions to secure their valuables :
Terms and conditions are as follows:
For further details, please visit
Indian nationals travelling abroad require a valid Indian passport and travel authority for the destination country. The travel authority is normally in the form of Visa, which is obtained prior to the journey, except in the case of countries where "Visa on Arrival" is available.
Indians travelling abroad may also note that some countries insist for certain minimum period of passport validity for allowing entry.
Foreign Nationals coming to India are required to possess a genuine and valid national passport or any other internationally recognized travel document establishing his/her nationality and identity and bearing photograph of self.
Nepal and Bhutan nationals if entering India by land or air from the Nepal or Bhutan border respectively do not require a passport for entering into India. However, they are required to possess, authorized identity proof. Further, if they are entering India from a place other than their own country then possession of a passport is a must.
Foreigner's Regional Registration Offices (FRROs) in New Delhi, Mumbai and Calcutta and the Chief Immigration Officer in Madras, handle visa renewals as well as permits for Restricted Areas, via Andaman Islands, Sikkim, Assam, Ladakh, Lahaul Spiti, etc.
New Delhi: 1st Floor, Hans Bhavan, Tilak Bridge, New Delhi - 110002. Telephone: (91 11) 3319489
Calcutta: 9/1, Gariahat Road, Calcutta - 700020. Telephone: (91 33) 443301, 2470549
Chennai: 9, Village Road, Nungabakkam, Madras - 600034. Telephone: (91 44) 8270549
Mumbai: 2nd Floor, 414 V.S. Marg, Prabhadevi, Mumbai - 400001. Telephone: (91 22) 430133
Amritsar: 123-D, Ranjit Avenue, Amritsar - 143001. Telephone: (91 183 2214186)
The fees for getting Indian Visa vary from country to country. Please check with the Indian Embassy in the respective country for the applicable fee.
Powers of VISA conversions and extensions to foreigners residing in India, vests with the Ministry of Home Affairs, Foreigner's Division, Jaisalmer House, 26, Man Singh Road New Delhi. For this purpose, the foreigners can approach the Ministry of Home Affairs (Foreigners Division), Jaisalmer House, 26, Man Singh Road, New Delhi between 10 AM to 12 Noon on all working days (Monday to Friday). The change of VISA status from one category to another category is normally not allowed. It can be considered by the Ministry of Home Affairs, only in extraordinary circumstances.
All about Customs
Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, personal effects and hazardous items in and out of a country.
The baggage clearance at major International Airports in India consists of two channels for clearance.
Green channel: not having any dutiable goods to declare.
Red channel: having dutiable goods to declare.
Remember: Non-declaration & wrongful declaration of the dutiable goods may attract confiscation of goods, fine or penalty. Serious offences like attempting to smuggle Gold, without declaration may lead to arrest & prosecution. The Indian Revenue Department has specified a list of items, including the size that can now be imported duty-free as part of the baggage.
Please visit the official website of Customs department, Government Of India, for detailed information
All arriving/departing passengers are requested to check with their respective airlines on the baggage rules. However, the Government of India also mentions details on these rules.
There are several countries regarded as Yellow Fever-infected. For further details and updated information, please visit
The following regulations apply to citizens of the affected countries:
(A) For entry into India:-Any person, Foreigner or Indian, (excluding infants below six months) arriving by air or sea without a vaccination certificate of yellow fever will be kept in quarantine isolation for a period up to 6 days if:
(B) For leaving India:-There is no health check requirement by the Indian Government on passengers leaving India.
In recent years, many travellers have been debarred from flying because of carrying satellite phones. Since this causes a lot of inconvenience to air passengers, below are the guidelines set by the Government of India with respect to carrying satellite phones while travelling to India.
What are the airport policies on carrying satellite phones?
Carrying satellite phones is NOT permitted while travelling to India. As per the Indian Government, both Indian and international travellers are prohibited to carry satellite phones like Thuraya and Iridium, without seeking special permission from the Department of Telecommunication, Government of India. Having one on you at any airport in India can get you debarred from flying.
The advisory from Govt of India counsels travellers to not fly with satellite phones without prior permission from the Department of Telecommunication, GOI. Following these regulations will ensure safety and hassle-free travel for passengers.