Passenger Guide
Check-In Process
The check-in process is the first step in your airport journey and varies depending on your airline and ticket type.

Online Check-In:
- Available on airline websites and mobile apps (as per airline policy)
- Download mobile boarding pass or print at home
- Passengers with online check-in can proceed directly to:
- Assisted bag drop counters
- Security (if travelling with cabin baggage only)
Self-Service Kiosks:
- RGIA offers self-check-in kiosks across the departure terminal
- Kiosks allow passengers to:
- Check in
- Print boarding passes
- Print baggage tags (for supported airlines)
- Ideal for passengers without checked baggage or with prior web check-in
Counter Check-In:
- Airline check-in counters are arranged across multiple check-in islands
- RGIA operates over 100+ check-in counters to handle peak passenger volumes
- Counter numbers and airline row allocations are displayed on Flight Information Display Screens (FIDS)
- Airline staff assist with:
- Document verification
- Seat allocation
- Baggage acceptance
- Excess baggage queries
Passenger Guide
Check-In Process
The check-in process is the first step in your airport journey and varies depending on your airline and ticket type.
Online Check-In:
- Available on airline websites and mobile apps (as per airline policy)
- Download mobile boarding pass or print at home
- Passengers with online check-in can proceed directly to:
- Assisted bag drop counters
- Security (if travelling with cabin baggage only)
Self-Service Kiosks:
- RGIA offers self-check-in kiosks across the departure terminal
- Kiosks allow passengers to:
- Check in
- Print boarding passes
- Print baggage tags (for supported airlines)
- Ideal for passengers without checked baggage or with prior web check-in
Counter Check-In:
- Airline check-in counters are arranged across multiple check-in islands
- RGIA operates over 100+ check-in counters to handle peak passenger volumes
- Counter numbers and airline row allocations are displayed on Flight Information Display Screens (FIDS)
- Airline staff assist with:
- Document verification
- Seat allocation
- Baggage acceptance
- Excess baggage queries

