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Check-In Process

The check-in process is the first step in your airport journey and varies depending on your airline and ticket type.

Online Check-In:

  • Available on airline websites and mobile apps (as per airline policy)
  • Download mobile boarding pass or print at home
  • Passengers with online check-in can proceed directly to:
  1. Assisted bag drop counters
  2. Security (if travelling with cabin baggage only)

Self-Service Kiosks:

  • RGIA offers self-check-in kiosks across the departure terminal
  • Kiosks allow passengers to:
  1. Check in
  2. Print boarding passes
  3. Print baggage tags (for supported airlines)
  • Ideal for passengers without checked baggage or with prior web check-in

Counter Check-In:

  • Airline check-in counters are arranged across multiple check-in islands
  • RGIA operates over 100+ check-in counters to handle peak passenger volumes
  • Counter numbers and airline row allocations are displayed on Flight Information Display Screens (FIDS)
  • Airline staff assist with:
  1. Document verification
  2. Seat allocation
  3. Baggage acceptance
  4. Excess baggage queries
Check-In Process