Three global recognitions from ACI World mark another significant milestone in Hyderabad Airport’s journey and reinforce a vision driven by leadership to make customer experience a defining part of how we operate, innovate and serve.

Our leadership vision is centred on creating seamless, inclusive and thoughtful experiences for every passenger, while embedding customer experience across every stage of the journey.

From strategy and operations to innovation and accessibility, this vision continues to shape how we evolve the passenger experience and create unique experiences at HYD Airport.

🏆 ACI ASQ Customer Experience Award 2025 - Best Airport at Arrivals Globally

Recognising excellence in delivering a smooth, welcoming and high-quality arrivals experience, based on passenger feedback through ACI’s Airport Service Quality (ASQ) programme.

🏅 ACI Airport Customer Experience Accreditation - Level 5

The highest level under ACI World’s customer experience framework, recognising airports that have embedded customer experience across strategy, culture, operations, innovation and stakeholder engagement.

♿ ACI Accessibility Enhancement Accreditation - Level 2

Recognising our continued efforts towards creating a seamless, dignified and inclusive travel experience for passengers with reduced mobility and diverse accessibility needs.

These recognitions are a reflection of a leadership-led vision - one that continues to put the passenger at the heart of every journey at HYD Airport.