Passenger Guide

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Airline Rights

If there are adverse conditions on the ground (such as bad weather) the airline may refund your ticket even if it's a nonrefundable ticket, but won't be responsible for any inconvenience it may have caused you.

The airlines have the right to refuse you to board the aircraft in the following cases:

  • Refusal to be searched for explosives or concealed weapons.
  • Refusal to provide positive identification.
  • Disorderly conduct.
  • Being barefoot or being unable to be seated with the seat belt fastened.