Passenger Guide

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Refunds

The refund rules vary from airline to airline but there are a few general rules common to all, namely:

If you need to cancel a ticket purchased as a nonrefundable fare, you may be able to apply the fare you paid toward a future flight. Change or cancellation fees will apply.

If you need to cancel a refundable ticket purchased by credit card, your refund will be issued as a credit on the same card you used to make the purchase.

If you purchased your ticket with a personal cheque, you will usually receive your refund through the mail.

Tickets paid for with cash can generally be refunded immediately by the airlines or travel agency