This privacy notice applies to information we collect about you in the different
sections of the website. The information we collect about you is useful to revert
to you with relevant answers or to help you with a service.
We take the obligations with regard to your personal information very seriously.
people who purchase third party services which are offered via HAIL websites, e.g.
Flights and Hotels
people who subscribe or register to receive information from HAIL e.g. Airport Newsletter
people who participate in HAIL research and surveys
people who enter competitions
people who provide feedback to HAIL via our websites
visitors to our website.
If you are giving us your personal information in the course of purchasing,
registering, or subscribing to a service or product, then we will only use your
information in order to provide you with that service or for closely related
purposes. We use some carefully selected third parties to help us deliver these
services and products to you but they are only allowed to use your personal
information to deliver the service or product you have purchased, registered or
subscribed to. Some of our trusted third parties in supporting these services
will transfer your information overseas.
We will keep your personal information relating to services or products
purchased in line with our retention policy which ensures that we keep your
details for no longer than is necessary. Your information will be retained in a
secure environment and access to it will be restricted according to the 'need to
When you purchase certain products and services from HIAL we may send you
confirmation emails; these may also include marketing which may be of interest
to you. We do our best to tailor this information so that it is useful to you,
but if at any time you no longer wish to receive it, you can opt out by
following the instructions that we will give you with each communication.
Complaints and Queries
Disclosure of personal information In the majority of cases we will not disclose
your personal information to others unless we have previously gained your
consent. However there will be circumstances where we may disclose your personal
information without your consent e.g. where we are required by law to disclose
information or where the information is required to prevent or detect a crime.
In the case of all disclosures we will always ensure the disclosure is
legitimate and proportionate for the purpose.
Visitors to our websites
When someone visits our websites we collect standard internet log information
and details of visitor behaviour patterns. We do this by using cookies which
record those areas of our websites that have been visited by your computer, for
how long and what activity was undertaken on our website. We do this so we can
understand which are the most popular parts of our websites, and also to improve
your experience. We collect this information in a way which does not identify
anyone. We do not make any attempt to find out the identities of those visiting
You are not obliged to accept cookies. You have the opportunity to set your
computer to either to accept all cookies, to notify you when a cookie is issued,
or not to receive cookies at any time. To find out more about cookies, visit
Links to other websites
This privacy notice does not cover the links within this site linking to other
websites. We encourage you to read the privacy statements on the other websites
Changes to this privacy notice
We keep our privacy notice under regular review and we will place any updates on
this webpage. At the start of this privacy notice we will tell you when it was
1.1 These terms and conditions ("Terms") govern your viewing and use of this
website (the "Website") which is owned and operated by HIAL (HIAL). For the
purposes of these Terms "we", "our" and "us" refers to HIAL - Hyderabad
International Airport Limited.