Travellers
Pawsome Moments for Passenger Engagement at Hyderabad Airport
Objective
The Pawsome Program aims to enhance passenger experience by offering a unique engagement activity that helps travellers destress while they navigate through their journey. The presence of dog is known to reduce anxiety, boost mood, and create a positive and calming airport environment.
Presence and activity
- Two dogs will be stationed at key passenger touchpoints post-security check.
- The dog will interact with passengers in designated areas such as the retail zone and boarding gates within Domestic & International departures.
Operations
- The dogs will always be accompanied by trained handlers.
- They will only interact with passengers who willingly approach them, ensuring passenger comfort.
- The activity would be for 4-6 hours per day, allowing the dogs adequate rest and recovery time.
Passenger Guidelines: DOs & DON’Ts
DOs:
Feel free to interact with the dog if you are comfortable.
Approach the dogs calmly and allow them to familiarize themselves with you.
Follow the handler’s instructions while interacting with the dogs.
Enjoy the experience and take photos (but without using flash).
If you have allergies, maintain a safe distance.
Please be with your children while they play with the dogs.
DON'Ts:
Do not force interactions-only pet the dogs if they willingly come to you.
Avoid feeding the dogs or offering them treats.
Do not startle them by making loud noises or sudden movements.
Do not try to pick them up or pull their ears/tail.
If you feel uncomfortable, respect others who wish to engage with the dog.
Engagement Activities with Pawsome Moments
To make the experience more interactive and memorable, passengers can participate in:
Fetch Play – Passengers can throw a small toy for the dog to fetch, ensuring gentle play.
Selfie Zone – Dedicated spots for passengers to take pictures with the pawsome moments.
Gentle Petting Session – Enjoy calming petting sessions with the dogs under handler supervision.
This initiative aligns with Hyderabad Airport’s commitment to enhancing passenger well-being, creating a welcoming environment, and introducing innovative engagement activities. Let’s make traveling a more comforting and joyful experience for all!