Travellers
Rajiv Gandhi International Airport is all set to be one of the leading aviation hubs in Asia
Questions and Answers
Yes, the Fastag based system is now active on both the Arrival & Departure ramps. This entails faster processing times, lesser wait times for passengers using the ramps for Pick up & drop and smoother deductions through the Fastag akin to the NHAI road network.
Passenger charter - Know your rights when you fly - click here
One terminal (effective 28th Nov’22)
Click here to view the location on maps
- Arrivals
- Departures
Domestic Departures and International Departures are within the same main Terminal building.
It is recommended that you arrive 120 minutes prior to the departure for domestic flights and 180 minutes for International flights or as communicated by the respective airline.
Parents of unaccompanied minors need to contact respective airlines for the handover procedure before check-in.
Yes we have sufficient baby care rooms at RGIA located at all levels.
All passengers can enjoy free Wi-Fi for 2 hours while they are at the airport. For assistance, contact the nearest Help desk.
Click the link for options
RGIA offers barrier-free access for passengers with special needs. For assistance at the airport, you are requested to contact your respective Airlines in advance.
Pregnant women would require to produce "Fit to Fly" certificate to the airlines before travel. For further information, please contact your respective airline.
International passengers holding valid tickets can enter the terminal building only 3 hours prior to the scheduled departure time. However, they can use the facility at the Passenger Transportation Center (PTC).
Yes, Forex counters are available at both arrivals and departures.
Medicines can be carried on board with the prescription from the Doctor
Please get in touch with your respective airline for more information.
CISF security link
Please get in touch with “Lost & Found” desk located in Arrivals
Contact details : +91-40-6660-6064
Email : ghiallost&found@gmrgroup.in
International departures and Domestic arrivals are within the same terminal building. On collecting the baggage the passengers can exit the arrival hall and proceed one level up for International departures.
Domestic departures and International arrivals are within the same terminal building. On collecting the baggage the passengers can exit the arrival hall and proceed one level up for Domestic departures
RGIA had now an Integrated main Terminal for processing both Domestic and International Passengers for Arrivals and Departures.
We welcome feedback and have various channels for passengers to share their suggestions.
Email : rgia.customersupport@gmrgroup.in
Enquiry can be made at
Departure Information Desk located at Check-in area
Row G and P, Information Desk opposite to Arrival Belt no.11.
CallCenter : 040 66606370
We have a Visitors gallery at the International Departure hall for visitors and a designated area (Airport Village) outside the arrival hall.
Departure Visitor Airport Entry per person is 200/-
Arrivals Airport Village Entry per person is 125/-
Yes.
Vehicles are permitted to pull up kerbside, but ONLY for picking up or dropping off passengers. Vehicles left unattended at the kerb will be towed and fined.
We have designated smoking zones across the terminal building
You are requested to contact your respective Airlines and provide the details regarding your misplaced baggage before you leave the airport.
It is advised that you contact your respective Airline for detailed information on baggage size and weight to be carried in the flight.
You can get Flight Information from the Flight Information Display System screens (FIDS) available in the Terminal Building.
Live updates are also available on our website www.hyderabad.aero
You could also reach out to the Airlines.
You may contact your concerned Airline website or your Travel Agent.
Yes. RGIA has multiple Taxi option
You can use any of the following options:
- Hire a cab from the authorized car rental counters available at Arrivals area
- Use the TSRTC city bus service
- APSRTC & TSRTC intercity bus service
Disclaimer : It is advised that you use only authorized transport services.
We request you to register a complaint at the GMR information counter. Necessary steps will be taken in this regard.
Credit cards can be used at all retail stores and ticketing counters.
We do have well equipped medical center at the airport Apollo link
We have an exclusive drop off zone reserved for passengers with reduced mobility (PRM) along with a separate entry lane, priority Emigration counter and security check lane. Passenger requiring wheelchair assistance are advised to approach respective airlines in advance. Dedicated washrooms for passengers with reduced mobility is available throughout the terminal. Buggy services are available for PRM post security check.
No, bringing liquor from other states into Telangana is strictly prohibited under Section 9 of the Telangana Excise Act, 1968.
Violating the prohibition on bringing liquor from other states into Telangana, as stated in Section 9 of the Telangana Excise Act, 1968, can result in a punishment ranging from 6 months to 3 years of imprisonment.
Live Queue Status Tracker for Smart Travelling
Plan ahead and save time by checking the airport queue status before leaving for your flight.
About Live Queue Status Tracker
The Live Queue Status Tracker aims to enhance your airport experience by helping you plan ahead. It provides real-time data on the waiting time at the airport queues. You can check the on-ground traffic and airport queue time at different processes like check-in, security check, and emigration at all eight departure gates at terminal 3. At the arrival level, the tracker provides airport waiting time for the immigration and domestic-to-international transfer areas.
Better Planning
Flyers can learn the live status of processes like check-in and airport security check at all eight gates on terminal 3 and leave for their flights accordingly.
Increased Convenience
The AI-enabled queue management tech can tell travellers which airport line is the shortest and help reduce the waiting time.
Reduced Uncertainty
The live queue status tracker can reduce the uncertainty and unpredictability associated with flying and make travelling easier.
Reduced Congestion
Tracking the airport queue time on a real-time basis will keep flyers from arriving at the premises too early. It will reduce congestion at the airport.
Yes, Hyderabad Airport offers secure baggage storage through Tuckit Baggage Lockers located at the terminal. You can safely store your luggage for short or long durations. For detailed information, please visit our Tuckit Baggage Lockers page.
No. Power banks are not permitted to be carried inside the terminal or on board the aircraft. Passengers are requested not to bring power banks while travelling, as they will be denied entry at security checks.
Passengers may use the charging stations available throughout the airport to charge their devices.